Privacy & Data
Questions about how your data is handled or requests to delete your account.
privacy@livehauz.comCommon Questions
Frequently Asked Questions
How do I create an account?
+
Download livehauz from the App Store, tap "Join Now" on the welcome screen, enter your name, email, and password, then choose your role — Buyer or Agent. You'll receive a verification email to activate your account.
I didn't receive a verification email. What should I do?
+
Check your spam or junk folder. If it's not there, open livehauz, go to the verification screen, and tap "Resend Email." Make sure the email address you entered is correct. Verification emails are sent from noreply@livehauz.com.
How do I reset my password?
+
On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. The link expires after 24 hours.
How do I list a property?
+
You must be registered as an Agent to list properties. From your Agent Dashboard, tap the "+" button, fill in the property details, upload photos and video, set the price, and tap "Publish." Your listing will be visible to buyers immediately.
How do I contact an agent about a property?
+
Open any property listing and tap the "Message Agent" button. You'll be able to chat with the agent directly within the app. You'll receive push notifications when the agent replies.
Can I save properties to view later?
+
Yes. Tap the heart icon on any listing to save it to your favourites. Access your saved properties from the "Saved" tab on the home screen.
How do I turn off push notifications?
+
Go to your iPhone's Settings → Notifications → livehauz, then toggle off "Allow Notifications." You can choose to disable all notifications or customise which types you receive.
How do I delete my account?
+
Open livehauz → tap your profile → Settings → scroll to the bottom → tap "Delete Account." This permanently removes your account and all associated data. This action cannot be undone.
Is livehauz free to use?
+
Yes, livehauz is free to download and use for both buyers and agents. The app is supported by advertising.
I found a bug or have a feature suggestion. How do I report it?
+
We'd love to hear from you. Email us at support@livehauz.com with a description of the bug or your suggestion. Include your device model and iOS version to help us investigate faster.